Terms and Conditions

1. General Provisions

1.1. These Terms and Conditions (“Terms”) govern the use of the website Substance (the “Website”) and the services offered through it.
1.2. By using this Website, you agree to comply with these Terms. If you do not agree, please discontinue use of the Website immediately.
1.3. The Website is owned and operated by Substance (“Company,” “we,” “our,” or “us”).

2. Services and Orders

2.1. Substance offers digital and event-related services, including but not limited to ticket sales, digital content, and event registrations.
2.2. All orders placed through the Website are subject to availability and confirmation of payment.
2.3. The Company reserves the right to refuse service, cancel orders, or modify services at any time.

3. Payments and Refunds

3.1. Payments for products or services must be made in full before access is granted.
3.2. After placing an order, you will receive payment details via Instagram. The service will be provided once the payment is confirmed.
3.3. Ticket Delivery: Tickets will be sent after the payment has been processed. The delivery time may take up to 30 days from the payment date.
3.4. Refund Policy: Unless stated otherwise, purchases are non-refundable. Refunds may be issued only in exceptional cases at the discretion of the Company.

4. User Responsibilities

4.1. You agree to use the Website only for lawful purposes and not to engage in any activity that may harm the Website or other users.
4.2. Providing false, misleading, or fraudulent information is strictly prohibited.

5. Data Protection and Privacy

5.1. By using our Website, you agree to the processing of your personal data as outlined in our Privacy Policy.
5.2. We process personal data solely for the purposes of order fulfillment, service provision, and compliance with legal obligations.
5.3. Users have the right to access, modify, or request the deletion of their data by contacting us.

6. Intellectual Property

6.1. All content on this Website, including text, graphics, logos, and digital media, is the intellectual property of Substance unless otherwise stated.
6.2. Unauthorized use, reproduction, or distribution of Website content is strictly prohibited without prior written consent.

7. Liability and Disclaimers

7.1. The Company is not liable for any damages resulting from the use or inability to use the Website or services.
7.2. We do not guarantee that the Website will always function without interruptions or errors.
7.3. The Company is not responsible for any personal injury, property damage, or loss, including but not limited to:

Any harm or injury sustained by attendees, participants, or third parties during the event.
Damage, theft, or loss of vehicles, belongings, or personal items.
Accidents, collisions, or mechanical failures occurring before, during, or after the event.
Delays, cancellations, or unforeseen circumstances beyond our control.

7.4. Participation in the event is voluntary, and attendees assume all risks associated with their involvement. The Company strongly advises all participants to have appropriate insurance coverage.

8. Changes to the Terms

8.1. The Company reserves the right to modify these Terms at any time. Any updates will be posted on this page, and continued use of the Website constitutes acceptance of the new Terms.

9. Contact Information

For any inquiries regarding these Terms, please contact us via Instagram:
https://www.instagram.com/substance_off/